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Volunteer FAQs

We Day Vancouver Volunteers

Registration

Training and Event Day

Post Event

Registration

How old do I have to be to volunteer?

In order to ensure the health and safety of all our volunteers, most of our volunteer opportunities are only available to individuals 16 years of age and older. However, volunteers as young as 14 years of age may register for the Crowd Pumper team only. Please note: volunteers must meet the minimum age requirement by the date of the We Day they are attending.

Can I be a volunteer if I can’t be there the entire day?

In order to put on a successful event, it is important that our volunteers commit to the volunteering times that We Day requires. This includes both training and event day execution. If you are unable to fulfill these time commitments, we encourage you to find other ways to get involved with Free The Children and Me to We. To find out more about the campaigns Free The Children runs throughout the year and how you can get involved, please click here. If you’d like to learn more about Me to We’s socially conscious and environmentally friendly products and life-changing experiences, please click here.

Can I volunteer backstage?

Although we do try to provide our volunteers with a variety of opportunities and we appreciate your interest, we are not able to offer backstage volunteer positions at this time.

What types of volunteer roles are available?

Crowd Pumper

As a crowd pumper at We Day you are a leader, performer and Free The Children ambassador who helps keep the crowd excited and engaged throughout the show. We Day is a high energy and exciting event that relies heavily on the active participation of crowd pumpers. You will be responsible or delivering a high energy, short welcome speech to schools as they arrive to their seats. You will also guide them through audience interactions, dance sequences and other special moments throughout the day. You are the positive role model that will help set the tone and good vibes of an unforgettable We Day!

Skills/Experience:
  • Youthful, energetic & enthusiastic.
  • Comfortable performing and speaking in front of large audiences (whether on stage or in the aisles)
  • Able to maintain high energy for the entire day with minimal breaks
  • Sociable team player
  • Positive can-do attitude!
Special Requirements:
  • Volunteers from this role MUST be 14 years of age by the day of the event
  • Attire guidelines will be outlined and detailed in upcoming communication materials.
  • All crowd pumpers will be required to attend two mandatory training sessions leading up to the event. Information about the training sessions can be on registration

Booths

As a member of this team, you will be in touch with our organization’s stakeholders who are engaged in our programming at a local and international level – our youth and educators. Volunteers on this team have responsibilities that include, but are not limited to: selling Me to We’s incredible ethically-made merchandise, providing information regarding Free The Children’s annual programming and helping to direct the flow of people throughout the venue.

Skills/Experience:
  • Counting and handling large volumes of inventory
  • Energetic & willing to learn
  • Ability to work in a fast-paced environment
  • Customer service, retail and/or sales experience is an asset
Special Requirements:
  • May involve repetitive tasks and moderate lifting

Transportation and Safety

As a member of this team, you will be in the center of the action and the first point of contact for all youth, educators and guests attending We Day and the last point of contact when they leave! Volunteers on this team are responsible for welcoming and directing guests to entry gates and facilitate their safe arrival. Unlike some other teams, transportation and safety volunteers have a great chance of watching a good portion of the show.

Skills/Experience:
  • Sociable & easily approachable
  • Energetic
  • Safety-oriented
  • Comfortable giving directions
Special Requirements:
  • Comfortable working outside in any weather conditions during the very beginning and the very end of the day
  • Volunteers for this team will not be operating vehicles

Honored Guest Seating

As a member of the Honored Guest Seating team you will get to interact with all We Day stakeholders! Your role in directing them to their seats and managing traffic flow in busy venue areas is pivotal to the success of the event. Focusing on seating all stakeholders in a timely and efficient manner, your role takes place right in the middle of all the action and energy of the event!
As a member of the Honored Guest Seating team, you will be responsible for ushering honored guests to their seats and ensuring they are supported, when needed, in getting to and from all pertinent events. As lead contributors to the overall success of the Honored Guest experience, you will also help manage traffic flow to and from VIP seating areas and events within the venue.

Skills/Experience:
  • Comfortable directing people in a polite and professional manner
  • Comfortable managing issues that may arise
  • Willingness to learn and speak about the key messages of Free The Children & Me to We

Youth Seating

As a member of the Youth Seating team you will get to interact with all We Day stakeholders! Your role in directing them to their seats and managing traffic flow in busy venue areas is pivotal to the success of the event. Focusing on seating all stakeholders in a timely and efficient manner, your role takes place right in the middle of all the action and energy of the event!
You have the opportunity to interact with youth and educators that attend We Day. Your responsibilities may include, but are not limited to, directing stakeholders from the registration area to their pre-assigned seat section in an efficient and timely manner and interacting with stakeholders to address any questions or concerns that may arise throughout the day.

Skills/Experience:
  • Approachable & energetic
  • Work well under pressure
  • Comfortable speaking to large groups of youth & educators
  • Comfortable directing & managing audience flow
Special Requirements:
  • Venue knowledge is an asset, but not a requirement

Honored Guest Registration

As a member of the Honored Guest Registration team, you will help manage the flow of guests coming into the venue and provide honored guests with their seating information. Your role is essential in ensuring all honored guests have a fast, smooth and efficient registration experience.

Skills/Experience:
  • Personable & eager to help
  • Able to remain calm and composed when dealing with key stakeholders
  • Ability to work in a fast-paced environment
  • Comfortable problem solving and responding to inquiries

Youth Greeting

As a member of the Youth Greeting team, you will be responsible for welcoming youth and educators into the building and ensuring each attending school has their tickets and wristbands for admittance. You will also have a hand in directing youth to their pre-assigned seat sections and ensuring they are pleased with their overall experience.

Skills/Experience:
  • Energetic & eager to help
  • Directing & managing large groups of people
  • Comfortable speaking to groups of youth & educators
  • Loves giving high-fives!
Special Requirements:
  • Venue knowledge is an asset, but not a requirement

Can I change teams once I’ve registered?

It is important that you register for the team you want to volunteer with and are able to attend the training for We Day.

Because we work with so many volunteers, unfortunately we are unable to accommodate any change requests unless a specific issue has arisen.

Can I volunteer with a friend?

We would love for you and your friends to volunteer together for We Day! The best way to do so is to register for the same event and team. Spots are on a first-come first-serve basis and teams do fill quite quickly so we can’t always guarantee that you and your friend will be on the same team.

Can my children volunteer too?

Aside from our Crowd-Pumping team (which is geared towards 14-25 year old volunteers), we welcome parents and children who want to experience volunteering together. Providing your child is 16 years of age by the day of the event, they can register to volunteer for the same city and team. Please note: spots are on a first-come first-serve basis.

I signed up to volunteer but can no longer come – what should I do?

In your volunteer confirmation e-mail there is a line that reads: If you can no longer attend please click here to opt-out from volunteering. Please re-visit that e-mail and click the opt-out link.

Additionally, this opt-out link has been included in all subsequent e-mails regarding volunteering at We Day so you can refer to any of the correspondences we have sent you.

Training and Event Day

Will I receive training as a volunteer and when will training take place?

Yes, all of our volunteers are required to attend a mandatory in-venue training session. Training dates and times are outlined on the online registration form. Please ensure you can attend the in-venue training session before registering as it is highly important that all volunteers are confident and comfortable in their roles.

If you have already registered but have forgotten when your training will take place, please refer to your volunteer confirmation e-mail for this information.

Can I volunteer if I can’t attend the training?

In order to put on a successful event, it is important that our volunteers commit to the volunteering times that We Day requires. This includes all training times. The training session allows volunteers to become familiar with their role and the venue, and allows volunteers to feel confident on event day. Additionally, during the training session volunteers assist with final We Day preparation and event execution tasks which include, but are not limited to: helping with set-up, placing items in gift bags and placing gift bags on each seat. We need all hands on deck to assist with these tasks so we really appreciate your cooperation.

If you are unable to attend training, we encourage you to find other ways to get involved with Free The Children and Me to We. To find out more about the campaigns Free The Children runs throughout the year and how you can get involved, please click here. If you’d like to learn more about Me to We’s socially conscious and environmentally friendly products and life-changing experiences, please click here.

What should I bring to training and event day?

  • Pen and paper
  • Watch/cell phone
  • Spending money if you would like to purchase Me to We products
  • Fanny pack to hold your essentials
  • Lots of energy and a smile
  • We encourage you to leave valuables at home

What should I wear during training and on event day?

Please be sure to wear comfortable shoes and comfortable clothing. It will be a long day and your comfort should be top priority. Some teams will have more specific dress requirements – the dress code for your specific team will be detailed in the Volunteer Logistics Packages (distributed closer to the event) and you will be provided with further direction during training.

Will meals be provided?

Yes, all of our volunteers will receive a meal during training and on the day of the event. On event day, volunteers receive a lunch and snacks. Your lunch time will be assigned by your Team Lead. We try our best to provide vegetarian, vegan, lactose-free and gluten-free options – please be sure to specify whether you have these dietary restrictions when you register to volunteer online so we can take this into account when placing our food orders. We cannot guarantee the availability of these options throughout the day so if you have specific dietary needs we encourage you to bring additional food.

What time should I arrive on event day?

Event day arrival times are outlined in the registration system and your confirmation e-mail. Please know that these times are subject to change closer to the event. The official details about arrival times will be communicated to you in your Volunteer Logistics Package which you will receive closer to We Day. The arrival times outlined in your Volunteer Logistics Package over-rides any other arrival times that were previously been communicated to you.

What will my day look like on event day?

Upon arrival on event day, volunteers will be directed to the Volunteer Space where they can drop off their belongings and grab a snack before attending a pep rally. Volunteers then move to their assigned spaces for the duration of the day, with breaks and lunch provided. Volunteers may be asked to stay after the event to support with tear-down in their respective spaces.

Will there be a place for me to store my things? Will they be safe?

The Volunteer Space will be monitored, however, we recommend that you leave valuables at home or carry them with you. We are not responsible for lost or stolen items.

Will I get to watch the show?

When possible, we try to give this opportunity to our volunteers, but we are looking first and foremost for individuals who are committed to helping us put on a great event for the sake of all the youth and stakeholders in the audience! Please speak with your team lead on event day to confirm whether it’s possible for you to watch a part of the show.

Post Event

Will I receive a reference letter for number of hours volunteered?

We are happy to provide reference letters to our volunteers! Please ensure that when you register you check the box indicating you require a letter.

Volunteer letters will be e-mailed out after each We Day event. If it has been more than a month since your event and you have not received this letter please check your junk e-mail. If you are still not able to find it, please e-mail volunteers@freethechildren.com and we will send you another one.